Här följer en historia om hur det går till i spelvärlden. Liknande historier har jag varit med om så många ggr att jag inte vill tänka på det. Ofta så får man rätt i slutändan men tyvärr kostar det tid och framför allt dålig humör en hel dag.

Den här gången var det Will Hill som försökte sig på en blåsning. När de sedan insåg att de inte kunde göra det, försökte de få mig tro att de var ett snällt bolag och att de gjorde mig en tjänst för att vara hygglo. När jag i själva verket hade rätt och Will Hill bara gav rätt till de kunder som hörde av sig och tjatade.

Spelet var på u 60,5 mål i Sveriges match häromdagen mot Tunisien. Den slutade 26-26 och sen följde extratid. 33-31 efter den och Will Hill passade på att rätta spelet som torsk. Samma hände en kompis kompis och samma dryga tråkiga historia fick han gå igenom.

Läs och begrunda!

Jeff: Hi, my name is Jeff. How can I help today?
Jag: Hi
Jag: you settled a bet for me as lost
Jeff: Hello.
Jag: but it was a win
Jag: Sweden v Tunisia Results
Sweden v Tunisia Market Result Settled
Match Betting Sweden (1.10) Y
Handicap Betting ( -5.5 ) Tunisia (1.90) Y
Total Goals ( 60.5 ) Over (1.82) Y
Jag: result after full time 26-26
Jeff: May I have the bet reference please?
Jag: ********************
Jeff: Thank you.
Jeff: Please hold while I check this.

Här tar det mkt tid….

Jag: ok hows it going?
Jeff: I’m still confirming the results.
Jag: http://wch09cn.ihf.info/exchange/cn/pdf/102TM.pdf
Jag: there you go
Jeff: Thanks.

Tid tid tid…

Jag: so? are we done?
Jeff: We are still confirming.
Jag: ok. what are left to confirm? result is right there .
Jag: official match report from IHF
Jag: i don’t have all day here, when will you be done with reading that result?
Jeff: Thank you for waiting.
Jeff: Please be advised that Overtime is included in Handball results.

(här måste man gå på aggressivt för att komma nånstans, annars blir det garanterat inga pengar tillbaka)

Jag: what no way
Jag: then how can it be a draw??
Jag: overtime in handball is VERY rare
Jag: no way you can include that in a regular bet
Jag: what if i betted draw? then i could never had won
Jeff: Please see that this is a Total Goals market and not outright betting.
Jag: Cut this crap.
Jag: i NEVER experienced a bookie including overtime in handball in any market at all
Jag: since overtime in handball are so rare, it’s just ridiculous.
Jag: You have to correct this , i will not accept my money being stolen by some insane arguments.
Jag: IBAS will never approve this neither.

(det blir uppenbart svettigt här för Jeff när jag drog upp IBAS)

Tar ännu mer tid här…

Jag: Show me the rule where it says you include extratime only in over/under for handball, then i will include that in my email to IBAS.
Jag: Hello?? is this a live-chat?
Jeff: Sorry to keep you waiting.
Jeff: We’re still confirming this with our settlers.
Jag: Meanwhile, can you send me the rule of where it says that only over/unders include extra-time in handball?

Inget svar…

Jeff: Thank you for waiting.
Jeff: As a gesture of goodwill, we will settle this as a winning bet.
Jag: of goodwilll?
Jag: So, in future, extratime is included?
Jeff: Please be advised that in the future that OT does count.
Jag: hold here
Jag: OT is not the same as ET
Jeff: We will be passing the query on to the relevant departments to make the rules clearer.
Jag: this is Extratime
Jag: not Overtime
Jag: So Extratime DOES count in your over/unders for handball?
Jeff: The relevant department will be looking at this and will post clearer rules.
Jag: Can you send me the rule right now that is relevant for this matter?
Jeff: Please see that your bet is now settled as a winner.
Jag: You are still not answering my question. How can i bet at will hill if i don’t know the rules? So please send me the rule where it states that Extratime is included in the bet!
Jeff: You may check the rules on this link. http://williamhill-lang.custhelp.com/cgi-bin/williamhill_lang.cfg/php/enduser/std_adp.php?p_faqid=2063

(står såklart inget om handboll där specifikt, vilket isf skulle innebära att Handboll faller under allmänna regler och då har ju will hill rätt i sak men ändå inte eftersom han försökte få det att låta som att särskilda regler gällde för handboll för över/under till skillnad mot 1×2)

Jag: Ok, please let me know where to find it.
Jeff: I understand and we will forwarded this to the relevant department so customers are aware on the conditions of their bets.
Jag: but you can confirm to me that ExtraTime DOES counts when betting over/under picks at will hill?
Jeff: Extra time counts on some sports and some not.
Jag: A friend to me was writing you yesterday about this as well. He had the same pick. Same story there, he had to work on you for 75 min, before you finally admitted your mistake.
Jeff: We apologise for the inconvenience.
Jag: So even though this is totally insane rule, you try to let everybody know that you are letting them win as a ”goodwill” after a good long run of chatting with you, when it’s really your fault.
Jag: Does everybody that betted on this game has to do the same procedure I and my friend did?
Jeff: Rest assured that we will provide clearer rules in the future.
Jag: i want to know if you can confirm Extratime is included in handball picks from now on in over/under market?
Jeff: Yes, it is included.
Jeff: Do you have other questions that I might be able to answer?
Jag: Does everybody that betted on this game has to do the same procedure I and my friend did?
Jeff: No.
Jag: Ok so just bad luck for me & my friend?
Jeff: Can I help you with any other queries?
Jag: i doubt it!